Privacy Policy

1. Who We Are

This Privacy Policy applies to the ezbet online gaming platform, accessible at ezbet.one ("ezbet," "we," "us," or "our"). ezbet operates as an online casino and sports betting platform serving Filipino players. We are the data controller responsible for the personal information you provide when using our services.

If you have any questions or concerns about how ezbet handles your personal data, you may contact our Data Privacy Officer at [email protected]. We are committed to responding to all privacy-related inquiries within a reasonable timeframe.

2. Personal Data We Collect

ezbet collects personal data through several channels: directly from you when you register or use our platform, automatically through your use of our services, and from third-party verification providers. The categories of personal data we collect include:

• Identity Data: Full name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's license) collected during KYC verification.
• Contact Data: Email address, mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Financial Data: Payment method details (e.g., GCash account number, BPI or BDO account details), deposit and withdrawal history, and transaction records. We do not store full card numbers — payment card data is handled by our PCI-DSS compliant payment processors.
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings.
• Gaming Data: Betting history, game session data, wagering patterns, and win/loss records.
• Technical Data: IP address, device type, browser type and version, operating system, and session timestamps collected automatically when you access the ezbet platform.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

3. How We Use Your Personal Data

ezbet uses your personal data only for legitimate, specified purposes. We do not use your data for purposes incompatible with those stated here. The primary purposes for which we process your personal data are:

• Account Management: To create, maintain, and manage your ezbet player account, including processing your registration and verifying your identity through KYC procedures.
• Service Delivery: To provide you with access to our games, sports betting markets, promotions, and all other features of the ezbet platform.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, or InstaPay) and to maintain accurate financial records.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering (AML) obligations under Republic Act No. 9160, and other applicable laws and regulations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and loss limits you have set, and administer self-exclusion requests.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns and player feedback in order to improve the ezbet platform, fix bugs, and develop new features.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ezbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your ezbet account — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AML requirements, and tax reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

ezbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and card payment processors, solely for the purpose of processing your transactions.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game Providers: Software providers whose games are hosted on the ezbet platform may receive anonymized or pseudonymized gaming data for technical and audit purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulation.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings or compliance purposes.

All third parties with whom we share personal data are required to maintain appropriate security standards and to use your data only for the specified purpose.

6. Cookies & Tracking Technologies

The ezbet platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits you have configured.
• Analytics Cookies: Help us understand how players use the ezbet platform so we can improve performance and user experience. Analytics data is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the ezbet platform.

7. Data Retention

ezbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically, account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations. Gaming data may be retained for a shorter period unless required for dispute resolution or regulatory purposes.

When your personal data is no longer required, ezbet will securely delete or anonymize it in accordance with our data retention schedule.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ezbet:

• Right to Be Informed: The right to know what personal data we collect and how we use it — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

9. Data Security

ezbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ezbet platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication (2FA) available for all player accounts.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

While ezbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Children's Privacy

The ezbet platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account and delete the data.

If you believe that a minor has registered on the ezbet platform, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Privacy Policy

ezbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players by email or by posting a prominent notice on the ezbet platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this policy periodically. Your continued use of the ezbet platform after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ezbet handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected] (plain text — not a clickable link)
• Platform: Live chat support available 24/7 within your ezbet account

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your privacy concern.